Frequently asked questions

Order at least 5 days before your event. For 50 pieces or more, allow 7–10 days. We send the design preview within about 1 working day, and once you approve it the order is ready in 2–3 working days.

For tiered products such as chocolate cards and invitations, the minimum order is 10 pieces. Single fixed-price items (gift boxes, sets) can be ordered individually with no minimum.

You can change or cancel your order free of charge until you approve the design preview. After you approve it, production starts and the order can no longer be cancelled, because it is made specifically for you. If you need a change, message us on WhatsApp straight away.

For bulk orders of 50+ pieces or corporate gifting, contact us directly via WhatsApp or email at hello@chocoodad.com. We offer custom pricing, branded packaging, and dedicated support for corporate clients.

Yes — you will receive an email confirmation as soon as your order is placed. If you do not receive it within 10 minutes, please check your spam folder or contact us via WhatsApp.

In Baku, once your gift is ready we message you — collect it free from our store at Nizami Street 33, or we arrange local courier (taxi) delivery to your address, approximately ₼5–10 depending on your location, confirmed before we send and paid to the courier on delivery. Orders over ₼150 we deliver personally, free of charge. Outside Baku, we ship free via Expargo cargo to your nearest branch (usually 3–4 working days).

Sometimes yes — for a design that is already made. Write to us on WhatsApp first and we will tell you the same day whether it is possible. Normally an order is ready 2–3 working days after you approve the design preview.

Every order is packed gift-ready — you can hand it over without extra wrapping. For bulk orders, items are carefully separated to prevent damage in transit.

Yes — free pickup from our store at Nizami Street 33, Baku, open Mon–Sat 11:00–18:00. We message you the moment your order is ready to collect.

If your order arrives damaged, please photograph the item and packaging immediately and contact us within 24 hours via WhatsApp or email. We will arrange a replacement or refund as quickly as possible.

Yes — it's the heart of what we do. We can add names, dates, short messages, monograms and event themes. For complex designs we send a digital preview for approval before production.

Yes. For all personalised orders we send a digital proof for your approval before anything is printed. Production only begins after you confirm the design. This typically adds 1 business day to your order timeline.

Yes — when placing your order you can specify your preferred color palette, theme (e.g. floral, minimalist, traditional), and any special design notes. Our design team will incorporate your preferences into the proof.

Yes, you can upload a photo during checkout. We accept JPG and PNG files. For best results, use a high-resolution image (at least 1000×1000 px). If the image quality is too low we will notify you before production begins.

Absolutely — we specialise in event gifting. Each product category is designed for a specific occasion. If you have a unique event or theme not listed in our catalog, contact us and we will create a custom solution for you.

Cash on delivery within Baku and bank transfer. For corporate and bulk orders, invoiced payment is available.

Yes — our store uses Shopify's secure checkout, which is PCI-DSS compliant and encrypts all payment data. We never store your card details.

Yes — cash on delivery is available for orders within Baku. Our team arranges it with you when confirming your order. It is not available outside Baku or for large bulk orders.

At this time we do not offer installment plans directly. However, some local bank cards support installment splitting at checkout. Please check with your card provider. For large corporate orders, contact us to discuss payment terms.

Because every product is made to order, we cannot accept returns or exchanges if you change your mind. If the fault is ours or there is a quality defect, contact us within 24 hours of delivery — we remake the order or refund it in full. Full details on our Return policy page.