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Frequently asked questions
Can I personalize my chocolate order?
Yes. Most of our chocolate gifts can be personalized with names, dates, short messages, or event details. Personalization options are available directly on the product page.
Can I send my own text or message for customization?
Yes. You can add your own text during checkout. For special requests, you may also contact us directly to share exact wording or instructions.
Can I send my own photo or design?
Yes, absolutely.
Customers can send us their own photo, logo, or custom design so we can create individual, fully personalized chocolate gifts upon request.
You can share your photo or design by contacting us directly after placing your order. Our team will review it and prepare a custom design suitable for chocolate printing and packaging.
Can you prepare different designs for each person?
es. We can prepare individual designs and chocolates for each person, especially for:
- Weddings and engagement events
- Family celebrations
- Corporate or special occasions
Please contact us in advance for multiple unique designs so we can confirm details and timing.
Is there a character limit for custom text?
Yes. Each product has a recommended character limit to ensure the design remains clean and elegant. The limit is shown on the product page before checkout.
Can I see a preview of my personalized product?
Yes. Each product has a recommended character limit to ensure the design remains clean and elegant. The limit is shown on the product page before checkout.
What type of chocolate do you use?
We use high-quality chocolate selected for taste, texture, and presentation, suitable for premium gifting and special occasions.
Do your products contain allergens?
Some products may contain milk, nuts, or soy. Please review product descriptions carefully or contact us if you have allergy concerns.
Are your chocolates suitable for children?
Yes, many of our products are suitable for children and family celebrations. Always check ingredient information if allergies are a concern.
Do you offer wedding chocolate favors?
Yes. Wedding chocolate favors are one of our specialties. They can be personalized with names, dates, and custom designs to match your celebration.
Can I order chocolates with different names for wedding guests?
Yes. We can prepare chocolates with individual guest names or messages for weddings and events. Advance notice is recommended for smooth preparation.
How far in advance should I order for a wedding or large event?
For weddings and large events, we recommend ordering 7–14 days in advance, depending on quantity and customization level.
How long does delivery take?
Delivery time depends on your location and whether the product is personalized. Estimated delivery times are shown during checkout.
Do you offer urgent or same-day delivery?
Urgent delivery may be available for selected products and locations. Please contact us before ordering to confirm availability.
Can I change or cancel my order?
If your order has not yet entered production, changes may be possible. Once customization begins, changes or cancellations may not be accepted.
Do you accept returns on personalized products?
Due to the customized nature of our products, returns are not accepted unless there is a production error or delivery damage.
What should I do if my order arrives damaged?
Please contact us immediately with photos of the issue. We will assist you as quickly as possible.
How can I contact you for custom requests?
You can contact us through our Contact page or social media channels to share photos, text, or special customization requests. We’re always happy to help.
Need Help Choosing or Designing Your Gift?
If you’re unsure which product fits your occasion — or want a fully custom chocolate with your own photo or design — contact us. We’ll help you create something truly personal.